BrandShop has an exciting opening for an experienced Director of Delivery Management to join our growing team. The Director will work across teams to apply technical and program management expertise to BrandShop client projects. This role will assist in scoping client work, identifying appropriate resources, setting goals, tracking and reporting progress, developing schedules, and communicating with clients and internal teams. This role is responsible for assessing risks, anticipating bottlenecks, providing critical issue management, balancing trade-offs, and encouraging risk-taking to improve customer outcomes. The Director will also lead individual projects as a Project Manager. This role will manage the QA team to ensure all projects are thoroughly tested prior to final client delivery. The primary responsibilities of this role are to ensure that all client projects are delivered on time and that all maintenance and support work is planned and delivered appropriately.

What you’ll do

  • Develop standards, methodologies, and best practices for delivery
  • Ensure that these standards are uniformly adopted and practiced across the entire professional services organization
  • Assist BrandShop in increasing professional services utilization, efficiency, profitability, quality, and consistency while ensuring business and process continuity
  • Develop strong relationships with key customers and partners
  • Evaluate the road map for all major customers’ long-term visions and help develop service offerings that appropriately match their business needs
  • Hire, retain, and motivate the best and brightest employees
  • Refine and develop methodologies, tools, and programs around implementations, upgrades, and other services on an ongoing basis
  • Optimize communication and ensure effective knowledge transfer and hand-offs between related departments such as Sales, Project Management, Technology, Store Operations, Marketing, Creative, and Customer Service
  • Direct and manage project development from beginning to end
  • Effectively conduct resource planning for all project work
  • Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders
  • Develop full-scale project plans and associated communications documents
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
  • Liaise with project stakeholders on an ongoing basis
  • Estimate the resources and participants needed to achieve project goals
  • Set and continually manage project expectations with team members and other stakeholders
  • Manage project documentation and capture requirements from all functional stakeholders
  • Analyze, recommend, and drive process and program improvements across functional teams
  • Lead and manage QA departmental processes and resources
  • All other duties as assigned

The skills you’ll need to succeed

  • Bachelor’s degree required
  • 10+ years of professional services and/or consulting experience in a related industry
  • Experience in the enterprise services market
  • Experience in managing multi-phased time and materials, as well as fixed price contracts
  • Experience in managing highly complex software development projects
  • Firm understanding of and demonstrated success in solution selling process in a team selling environment
  • Solid project management experience, especially with complex enterprise software such as Oracle ATG, IBM WebSphere, Magento, and SalesForce Commerce Cloud

Apply for this job

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  • Applicant Terms & Conditions

    I certify that all information I have provided in order to apply for and secure employment with BrandShop is true, complete and correct to the best of my knowledge and made in good faith. I understand that, without limiting the “at-will” status of employment if hired, any information provided by me that is found to be false, incomplete or misrepresented in any respect, will be sufficient cause to either cancel further consideration of my application for employment, or, immediately discharge me from BrandShop’s service, whenever it is discovered.

    I expressly authorize, without reservation, BrandShop, BrandShop’s representatives, employees or agents to contact and obtain information from all references, employers, public agencies, licensing authorities, credit reporting agencies and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resume or job interview.

    I authorize all educators, employers and references listed in this application to furnish SureSource with information regarding my education, employment history, or any other matter related to my application for employment.

    I hereby waive any and all rights and claims I may have regarding BrandShop, BrandShop’s agents, employees or representatives, for seeking, gathering, and using such information in the employment process and all other persons, corporations or organizations for furnishing such information about me.

    I understand that BrandShop does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, state or federal law.

    I understand that my application remains current for only 30 days. At the conclusion of that time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary to reapply and fill out a new application.

    If I am hired, I understand that I am free to resign at any time, with our without cause and without prior notice and the employer reserves the same right to terminate my employment relationship at any time, with or without cause, and without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specified period or definite duration. I understand that no supervisor or representative of SureSource is authorized to make any assurances to the contrary and that no implied, oral or written agreements contrary to the foregoing express language are valid unless they are in writing and signed by the BrandShop’s president. In the event of my employment, I will comply with all rules, policies, and procedures as set forth in the employee handbook and other communications to employees.

    I also understand that a positive and properly administered drug test for controlled substances or refusal to submit to a drug test is grounds for denial of employment or immediate termination of employment.

    I also understand that if I am hired, I will be required to provide proof of identity and legal authority to work in the United States and that federal immigration laws require me to complete a form I-9 in this regard.

    Equal Employment Opportunity

    Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. We are an equal opportunity employer actively supporting workplace diversity. Employment decisions are based on merit, qualifications, and abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or any other characteristic protected under law. As part of our commitment to a safe work environment, BrandShop conducts pre-employment drug testing.