Overview

BrandShop is looking for a VP of Client Success to maintain effective relationships with assigned business partners and promote new and expanded account relationships.

What you’ll do:

  • Serve as the primary point-of-contact between BrandShop and clients
  • Be extremely client-centric and responsive, partnering with both clients directly and the Store Ops team to ensure overall client satisfaction and a positive NPS
  • Develop, cultivate, and manage strong, ongoing relationships with clients, business partners, and internal BrandShop team members
  • Listen to and distill clients needs, objectives, and concerns, and translate them into relevant, impactful e-commerce and marketing solutions
  • Communicate clearly, consistently, and frequently with clients
  • Provide insights and feedback to clients on a regular basis to ensure BrandShop is recognized as a value-added partner
  • Track and share e-commerce and retail industry trends as well as competitive landscape information
  • Collaborate internally to design, develop, and deliver on valuable e-commerce and marketing solutions for clients
  • Partner closely with Store Operations to ensure effective and efficient delivery of all programs, campaigns, & solutions
  • Communicate clearly and concisely across departments to ensure all are aligned and up to date on client situations, needs, expectations, and upcoming activity
  • Identify opportunities to increase revenue with clients through regular strategic planning for active client engagements (e.g. QBRs), while also discovering and creating new, innovative solutions and initiatives
  • Prepare and deliver written proposals and presentations to clients, effectively selling the value of the solutions and getting the client to agree to move forward
  • Prepare and deliver reporting and insights to clients regularly throughout the year and as requested; delivered on-time in proper format with value-added insights and recommended strategies for improvement/growth
  • Respond to any problems or issues with a sense of urgency and collaborate effectively to solve issues quickly leveraging sound business decisions
  • Oversee the development, scheduling, and delivery of client projects, working closely with the Store Operations team to ensure on-time and accurate delivery
  • Update EVP of Client Success regularly on the status of all client relationships and engagements, including any issues, problems or concerns
  • Carry out all responsibilities in accordance with BrandShop policies and corporate vision

The skills you’ll need to succeed:

  • 6+ years experience as an account manager/executive and proven experience developing and executing strategic e-commerce and marketing plans.
  • Experience working in the e-commerce industry
  • Strong analytical, problem-solving, and project management skills
  • Strong verbal and written communication skill and the ability to effectively interface with all levels of clients and within the company
  • Ability to consistently, clearly, and professionally communicate to all levels within the organization including peers, SMEs, and Senior Leadership
  • Ability to quickly problem solve and support the organization to develop solutions rather than focus on gaps
  • Proven track record of leadership amongst peers as well as ability to manage relationships appropriately amongst senior leaders
  • Ability to manage granular tasks of all resources and effectively communicate when others are not meeting proposal requirements and/or expectations
  • Ability to work well under pressure and multi-task
  • Ability to develop clear action plans and drive processes with numerous interdependencies
  • Meeting management and group process facilitation skills
  • Proven ability to engage with numerous SMEs within an organization to obtain necessary information
  • Exceptional writing (particularly in the area of persuasive selling), editing, and formatting skills
  • High degree of attention to detail, commitment to quality, and excellent organizational skills
  • A command of Microsoft Office applications
  • 10-20% travel required
  • Bachelor’s degree or equivalent work experience

Apply for this job:

  • Accepted file types: pdf, doc, docx.
  • Accepted file types: pdf, doc, docx.
  • Applicant Terms & Conditions

    I certify that all information I have provided in order to apply for and secure employment with BrandShop is true, complete and correct to the best of my knowledge and made in good faith. I understand that, without limiting the “at-will” status of employment if hired, any information provided by me that is found to be false, incomplete or misrepresented in any respect, will be sufficient cause to either cancel further consideration of my application for employment, or, immediately discharge me from BrandShop’s service, whenever it is discovered.

    I expressly authorize, without reservation, BrandShop, BrandShop’s representatives, employees or agents to contact and obtain information from all references, employers, public agencies, licensing authorities, credit reporting agencies and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resume or job interview.

    I authorize all educators, employers and references listed in this application to furnish SureSource with information regarding my education, employment history, or any other matter related to my application for employment.

    I hereby waive any and all rights and claims I may have regarding BrandShop, BrandShop’s agents, employees or representatives, for seeking, gathering, and using such information in the employment process and all other persons, corporations or organizations for furnishing such information about me.

    I understand that BrandShop does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, state or federal law.

    I understand that my application remains current for only 30 days. At the conclusion of that time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary to reapply and fill out a new application.

    If I am hired, I understand that I am free to resign at any time, with our without cause and without prior notice and the employer reserves the same right to terminate my employment relationship at any time, with or without cause, and without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specified period or definite duration. I understand that no supervisor or representative of SureSource is authorized to make any assurances to the contrary and that no implied, oral or written agreements contrary to the foregoing express language are valid unless they are in writing and signed by the BrandShop’s president. In the event of my employment, I will comply with all rules, policies, and procedures as set forth in the employee handbook and other communications to employees.

    I also understand that a positive and properly administered drug test for controlled substances or refusal to submit to a drug test is grounds for denial of employment or immediate termination of employment.

    I also understand that if I am hired, I will be required to provide proof of identity and legal authority to work in the United States and that federal immigration laws require me to complete a form I-9 in this regard.

    Equal Employment Opportunity

    Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. We are an equal opportunity employer actively supporting workplace diversity. Employment decisions are based on merit, qualifications, and abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or any other characteristic protected under law. As part of our commitment to a safe work environment, BrandShop conducts pre-employment drug testing.